 |
I HAVE THE TW-1000. WHEN I ORDERED, THE SERVICE WAS GREAT AND I THOUGHT "THESE GUYS ARE GOOD TO DEAL WITH." IT SHIPPED FAST AND I GOT IT IN GOOD SHAPE. AFTER A FEW MONTHS ONE OF MY REMOTES BROKE. I CALLED THEM AND WAS TOLD TO SEND IT IN AND IT WILL BE REPLACED NO PROBLEM. WHILE I WAS ON THE PHONE ABOUT THE REMOTE, I WAS ASKED FOR SOME PRODUCT FEEDBACK. I WAS ASKING ABOUT THE FUNCTION OF SOME OF THE FEATURES. I THOUGHT I WAS HAPPY WITH EVERYTHING. I DIDN'T KNOW IT, BUT FROM OUR CONVERSATION THE GUY SAID THE ALARM WAS NOT WORKING RIGHT. I SPOKE WITH JOHN, AND HE STARTED TROUBLESHOOTING RIGHT THEN. WITH THE ALARM WIRED RIGHT, IT SHOULDN'T BE DOING WHAT IT WAS DOING. IT DIDN'T MAKE SENSE, I HAD ALL THE RIGHT WIRES. I'VE GOT A 99 WIDE GLIDE AND HE WAS ABLE RIGHT THEN, TO PULL UP A WIRING DIAGRAM TO HELP US SOLVE THE ISSUE. JOHN IS A REAL PRO. HE TOOK ALL THE TIME NEEDED TO GET THE ISSUE RESOLVED. HE EVEN WENT OUT TO HIS BIKE TO CHECK OUT HOW HIS ALARM WAS DONE AND SEE WHAT COULD BE MAKING THE DIFFERENCE. I HAD THE RIGHT WIRES, YET IT WASN'T AN ALARM MALFUNCTION EITHER. IT TURNED OUT THAT IT MATTERED WHERE I TIED INTO THE TURN SIGNAL WIRES. I TRIED THE SAME PLACE AS ON HIS BIKE AND GOT PERFECT FUNCTION. I STILL DON'T KNOW WHY THE LOCATION MATTERED, BUT I WOULDN'T HAVE THOUGHT OF THAT ON MY OWN. BECAUSE OF HIS SUPERB PRODUCT KNOWLEDGE AND A GENUINE CONCERN THAT I WAS GETTING WHAT I PAID FOR AND THAT I WAS HAPPY, HE WENT THE EXTRA MILE AND WAS ABLE TO GET ME RIGHT. I'VE RECEIVED THIS KIND OF SERVICE EVEN PRIOR TO PURCHASE WHEN I WAS SHOPPING AND QUIZZING THESE GUYS ABOUT THEIR PRODUCT. NOW, WELL AFTER "THE SALE", I'M STILL GETTING THE SAME GREAT SERVICE. WITH THE QUALITY, FEATURES AND SERVICE YOU GET WITH THIS ALARM, THERE ISN'T A BETTER DEAL FOR YOUR MONEY. THESE GUYS DO BUSINESS RIGHT AND FIRMLY STAND BEHIND THEIR PRODUCT 100%. I HIGHLY RECOMEND INTERNATRIX. I'D PUT THIS ALARM ON MY MOM'S BIKE! BUY IT.
Rating:  [5 of 5 Stars!] |
|
|
